Tuesday, March 24, 2009

Developing Your Emotional Intelligence

Developing Your Emotional Intelligence
Top Ten Suggestions

1. Become emotionally literate. Label your feelings, rather than labeling people or situations. Use three word sentences beginning with "I feel".
- Start labeling feelings; stop labeling people & situations
- "I feel impatient." vs "This is ridiculous." I feel hurt and bitter". vs. "You are an insensitive jerk."
- "I feel afraid." vs. "You are driving like an idiot."

2. Distinguish between thoughts and feelings.
- Thoughts: I feel like...& I feel as if.... & I feel that
- Feelings: I feel: (feeling word)

3. Take more responsibility for your feelings.
- "I feel jealous." vs. "You are making me jealous."
- Analyze your own feelings rather than the action or motives of other people. Let your feelings help you identify your unmet emotional needs.

4. Use your feelings to help make decisions
- "How will I feel if I do this?" "How will I feel if I don't?"
- "How do I feel?" "What would help me feel better?"
- Ask others "How do you feel?" and "What would help you feel better?"

5. Use feelings to set and achieve goals
- Set feeling goals. Think about how you want to feel or how you want others to feel. (your employees, your clients, your students, your children, your partner)
- Get feedback and track progress towards the feeling goals by periodically measuring feelings from 0-10. For example, ask clients, students, teenagers how much they feel respected from 0 to 10.

6. Feel energized, not angry.
- Use what others call "anger" to help feel energized to take productive action.

7. Validate other people's feelings.
- Show empathy, understanding, and acceptance of other people's feelings.

8. Use feelings to help show respect for others.
- How will you feel if I do this? How will you feel if I don't? Then listen and take their feelings into consideration.

9. Don't advise, command, control, criticize, judge or lecture to others.
- Instead, try to just listen with empathy and non-judgment.

10. Avoid people who invalidate you.
-While this is not always possible, at least try to spend less time with them, or try not to let them have psychological power over you.

Other Resources:

http://eqi.org/summary.htm
http://topten.org/public/AB/AB233.html

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